Shipping & Delivery

1. Where do you ship?

We ship to most countries and regions worldwide. Enter your delivery address at checkout to confirm whether shipping is available to your location.

2. How much does shipping cost?

Enjoy free standard shipping on orders of US$60 or more after discounts.

Orders under US$60 after discounts ship for US$7.99. Express shipping may also be available for selected destinations.

We may occasionally offer sitewide free-shipping promotions during special events.

3. When will my order arrive?

Order processing

Standard orders are normally prepared within 1–5 business days after payment is confirmed.

Orders that include a personalized Packing Video are normally prepared within approximately one week before shipment.

If an item is temporarily unavailable, processing may require an additional 1–3 business days.

Estimated transit times after dispatch

• United States5–15 business days
• Canada7–15 business days
• Europe7–15 business days
• Australia7–15 business days
• Asia5–12 business days
• Other countries7–20 business days

Total estimated delivery time = processing time + transit time.

These estimates exclude weekends, public holidays, customs processing, and circumstances outside our control.

4. How can I track my order?

Once your order has shipped, we will email you a tracking number within 48 hours.

Tracking information may take 1–2 business days to become available. If you cannot find the email, please check your spam or junk folder.

5. What if my package is delayed?

If your tracking information has not updated for an extended period, please contact us so we can help investigate.

If your package has not arrived within 60 days after shipment, please contact our customer service team.