Please review this policy before placing your order. To start an eligible return or report an order issue, email hello@lollibox.us with your order number.

Damaged, Defective, or Incorrect Items — 24 Hours

Please inspect your order when it is delivered. If an item arrives damaged, defective, or incorrect, contact us within 24 hours of delivery. Include your order number and clear photos so we can review the issue and provide the appropriate next steps.

Lucky Scoop Whole-Box Returns — 3 Days

You may request a return of a Lucky Scoop within 3 calendar days of delivery. To be eligible:

• Every jewelry item must be unworn and unused.
• The complete Lucky Scoop, including every item and all original gift packaging, must be returned.
• Partial returns or exchanges based on the surprise contents, jewelry style, or personal preference are not accepted.
• The customer is responsible for return shipping. We recommend using a tracked shipping service, as we are not responsible for return packages lost in transit.

Do not send a return before receiving approval and return instructions from us.

Other Products

Products other than Lucky Scoops are not eligible for change-of-mind returns. We accept return requests for these products only when an item is damaged, defective, or incorrect and the issue is reported within 24 hours of delivery.

Non-Returnable Items

Standalone earrings are final sale for health and safety reasons. Sale and clearance items are also final sale. A Lucky Scoop containing earrings may only be returned as a complete eligible box under the 3-day Lucky Scoop rule; individual pieces cannot be returned.

Exchanges

We do not offer partial exchanges for Lucky Scoop contents or preferences. If an eligible whole-box return is approved, you may place a new order separately.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method within 14 business days. Your bank or credit card provider may need additional time to post the refund.

If more than 20 business days have passed since your refund was approved, contact hello@lollibox.us.

Nothing in this policy limits any mandatory consumer rights that apply in your jurisdiction.