FAQ

FAQ


Helpful details for a smooth and joyful unboxing.

Each Lucky Scoop includes a surprise mix of jewelry pieces. 1 scoop includes at least 4+ items, and you can choose up to 6 scoops for 24+ items. Come with exquisite jewelry storage box and a fee cute mini-bag gift.
Your scoop may include a mix of rings, earrings, necklaces, bracelets, or Hidden Pieces depending on availability and your selected preference.
Yes. You can select preferences such as “Only silver,” “Only gold,” or “Surprise me” before adding the item to your cart.
Yes. You can choose options like “No earrings,” “No rings,” or “No bracelets” if you prefer not to receive certain items.
Yes, we offer free shipping on all orders over $99.
Orders shipped to North America and Europe will arrive within 1–2 weeks.For all other international destinations, please allow 2 weeks + for delivery.
Yes. The Lucky Scoop is a fun gift for birthdays, celebrations, holidays, or anyone who enjoys surprise jewelry. Since every scoop contains a different assortment, opening it is part of the experience.
All sales are final for non-quality related issues. Minor flaws, slight plating imperfections or faint transit scratches count as normal craft and shipping wear with no replacement available; equal-value replacement is only offered for obvious severe factory or transit damage with valid photos submitted within 24 hours after delivery, while returns or exchanges won’t be accepted due to personal dislike of inner style or color, and equal-value swap is allowed solely for religious conflicts with no cash refund in any case. For more information visit: Return Policy in the footer meun.